Duration: 5 Days
In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. Through hands-on labs, you will practice installing and configuring the IP Office system and using the IP Office applications.
What You Will Learn
- IP Office 500V2 hardware and software components
- Configuration settings using IP Office Manager
- Installation and ignition process for IP Office Server Edition
- Access and navigate around web management for Server Edition
- Access Manager, Voicemail Pro Application, and one-X® server using Web Management
- Configure settings for users, hunt groups, trunks, and mobility call control
- Upgrade core software
- Configure VoIP/SIP endpoints and trunks
- Embedded voicemail functionality
- SD card management
- The Branch Solution
- Use of the application server
- Configure the settings on Voicemail Pro interfaces
- Set up the Voicemail Pro actions that can be used to create call flows
- Set up the Avaya one-X portal for IP Office application
- iPad, Windows Flare, and Android applications
Audience
Avaya associates, partners, resellers, and customers
Prerequistes
Course Outline
1. Avaya IP Office System Overview
- Course Overview and Objectives
- IP Office Control Units and Expansion Module
- Telephone Overview
- Start Up Procedure and Default Settings
- Application Software
- IP Office Manager
- System Upgrade
- Licensing
- IP Office Server Edition
2. Basic Configuration
- System Settings
- Time Profiles
- Extensions and Users
- Hunt Groups
- Lines and Trunking
- Short Codes
- Outgoing Call Routing ARS
- Incoming Call Routes
3. System SD Card
- Embedded Voice Mail
- Auto Attendant
- Group and User Announcements
4. Branch Solution Overview
5. Application Server Overview
6. User Programming
- Button Programming
- Agents and Hot Desking
- User Rights and Templates
- Mobility Call Control and one-X Mobile
7. VoIP Endpoints
- LAN and Gatekeeper
- Operation of IP Phones
- Creating IP Extensions and Users
- Configuring SIP Terminals
- Configuring SIP Trunks
8. Voicemail Pro Components
- Feature Comparisons
- Voicemail Pro Interface
- Voicemail Client
- Structure and Sequence of Call Flows and Auto Attendants
- Settings for users and groups
- Importing Call Flows
- Requirements, set up and functionality
- Debug view
- Actions, Variables and Conditions
9. Avaya one-X Portal for IP Office
- Configure one-X Portal
- Presence and Instant Message
- one-X Mobile Preferred for IP Office
- iPad Flare
- Windows Flare
Course Labs
Lab 1: Access IP Office Manager and Connect to IP Office
Lab 2: Open and Log Into Server Edition Web Management
Lab 3: Create Time Profile
Lab 4: Add and Modify Extensions and Users
Lab 5: Create Hunt Groups
Lab 6: Create and Modify Short Codes
Lab 7: Configure an Announcement
Lab 8: Create a Hot Desking User
Lab 9: Create a User Rights Template and Assign Users
Lab 10: Create an IP Extension and User
Lab 11: Configure a SIP Trunks to Another IP Office
Lab 12: Install Voicemail Pro Client
Lab 13: Create a Call Flow in Voicemail Pro
Lab 14: Configure one-X Portal and Test
