Duration: 5 Days
Discover the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection in this course. You will learn about voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms. You will also learn about Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager (CUCM).
This course is delivered via WebEx. Headsets are recommended but not required. Course hours are generally 10am-6pm ET.
What You Will Learn
- Voice mail integration options and requirements
- Cisco Unity Connection in a CUCM deployment
- Implement Cisco Unity Express in a CUCM Express deployment
- Implement voice mail networking using VPIM
- Implement Cisco Unified Presence and Cisco Unified Personal Communicator
Audience
- Network administrators and network engineers
- CCNP Voice candidates
- Systems engineers
Prerequistes
Course Outline
1. Introduction to Voice Mail
- Voice Mail Integration Overview
- General Requirements for Voice Mail Integration
2. Cisco Unity Connection in a CUCM Environment
- Integrating with CUCM
- Configuring the Cisco Unity Connection System
- Using Cisco Unity Connection Partitions and Search Spaces
- Implementing Cisco Unity Connection Call Management
- Configuring Cisco Unity Connection Users
- Monitoring and Troubleshooting Cisco Unity Connection
3. Cisco Unity Express Implementation in a CUCM Express Environment
- Cisco Unity Express Overview
- Integrating Cisco Unity Express with CUCM Express
- Configuring the Cisco Unity Express System
- Configuring Cisco Unity Express Users
- Cisco Unity Express AutoAttendant
- Troubleshooting Cisco Unity Express
4. Voice Profile for Internet Mail (VPIM) Implementation
- VPIM Basics
- Implementing VPIM in Cisco Unity Connection
- Implementing VPIM in Cisco Unity Express
5. Cisco Unified Presence Implementation
- Cisco Unified Presence
- Cisco Unified Presence Components and Communication Flows
- Integrating Cisco Unified Presence
- Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
- Verifying and Troubleshooting Tools for Cisco Unified Presence Components
Course Labs
Lab 1: Integrating Cisco Unity Connection with CUCM
Lab 2: Configuring Cisco Unity Connection System Settings
Lab 3: Implementing Cisco Unity Connection Partitions and Search Spaces
Lab 4: Implementing Cisco Unity Connection Call Management
Lab 5: Configuring Cisco Unity Connection Users
Lab 6: Troubleshooting Cisco Unity Connection
Lab 7: Integrating Cisco Unity Express with CUCM Express
Lab 8: Configuring Cisco Unity Express System Settings
Lab 9: Configuring Cisco Unity Express Users
Lab 10: Implementing Cisco Unity Express AutoAttendant
Lab 11: Troubleshooting Cisco Unity Express
Lab 12: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
Lab 13: Integrating Cisco Unified Presence with CUCM
Lab 14: Troubleshooting and Verifying Cisco Unified Presence Components
Lab 15: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
