Duration: 2 Days
In this course, you'll learn the skills required for assessing client needs, building relationships, implementing strategy, negotiating for best results with difficult clients, and providing feedback. This course can help you add value to your organization and your career, as you achieve greater visibility and recognition.
What You Will Learn
- The phases and processes of internal consulting
- The roles and responsibilities of a professional internal consultant
- Market yourself as an internal consultant
- Implement a strategy for the client
- Build relationships and influence through credibility, rapport, and trust
- Develop client-facing skills, manage expectations, and conduct client interviews
- Handle difficult clients, overcome objections, and provide solutions
Audience
Business professionals who need special consultative skills when going beyond their area of focus to consult with internal clients
Prerequistes
Course Outline
1. Exploring the eight-step consulting methodology
2. Diagnosing the situation in the initial meeting and confirming metrics for success
3. Developing the approach you'll take to address the challenge
4. Synthesizing information: recognizing patterns and making connections that contribute to results
5. Presenting a compelling and credible case
6. Identifying and overcoming resistance
7. Creating an action plan for the client to solve the problem
8. Closing the engagement and evaluating success
Course Labs
