Duration: 3 Days
Workplaces around the world are enjoying the power and opportunities of being linked virtually though technology. However, many virtual teams do not succeed because they fail to recognize that virtual collaboration has to be managed in specific ways. The leader of a virtual or remote team must successfully apply special insights and techniques to guide performance and work relationships with employees who may be hundreds or thousands of miles away.
In this course, you will learn to build truly synergistic and effective long-distance teams. You will gain the tools you need to manage and lead virtual and remote teams with success and complete confidence.
What You Will Learn
- Concerns you face as a virtual team leader and what your team members need from you
- Articulate how time and culture affect remote team interactions
- Apply a proven and successful virtual team model
- Strategic ways to build trust within virtual and remote teams
- Choose the best technology for the work you are doing
- Define virtual team members' roles and responsibilities to maintain team focus on goals, objectives, and tasks
- Discover and apply proven techniques for effective and engaging conference calls
- Facilitate techniques for creative problem solving and brainstorming
- Effectively develop and use rules of engagement in order to facilitate team longevity, productivity and goals
- Utilize your insights as a team leader to coach and motivate your team to achieve effective performance
- Develop a plan to implement personal leadership skills and build successful team performance
Audience
Managers, senior managers, directors and project leaders of global and/or geographically dispersed teams
Prerequistes
Course Outline
1. Unique Requirements of Virtual Team Leaders and Members
- Types of virtual teams
- Unique needs of virtual workers
- Diagnosing team needs based on the Virtual Team Model-Distance/Dependency Matrix
- What it takes to lead a virtual and remote team
- Team member competencies
2. Building and Maintaining Trust and Cohesiveness in Virtual Teams
- Business cost of low trust in virtual and remote teams
- Components of trust
- Leader's role in creating and sustaining trust
- Assessing trust needs for different types of virtual and remote teams
3. Tools and Techniques for Communicating Across Cultures and Distance
- Techniques for frequent, authentic, and transparent communications
- Principles for choosing technology to support virtual work
- Fundamental cultural differences in communicating
- Best practices for handling conflict in different cultures
4. Managing the Performance of Virtual Teams
- The what and why of virtual performance management
- Recognizing root causes of performance management problems
- Best practices for performance management in virtual teams
- Matching performance management needs of team members with tools and techniques for managing performance virtually
5. Coaching Effectively in a Virtual Environment
- Comparing virtual coaching with face-to-face coaching
- Key skills of listening and questioning
- Virtual coaching and analyzing effectiveness using the GROW Model of Coaching
- Using tools and techniques to coach virtually
6. Tools and Techniques for Facilitating Virtual Meetings and Influencing Others
- Pre-meeting, meeting, and post-meeting tips and best practices
- Demonstrating effective meeting facilitation skills
- Nine influence strategies and how to apply them in a virtual environment
7. Case Studies, Problem Solving, and Best Practices
- Major opportunities for increasing effectiveness of your team
- Presenting a case and gaining insight into a challenge you are having and what to do about it
Course Labs
