Duration: 2 Days
In this course, you'll learn how to improve your business conversation skills to create buy-in for your ideas, make better-informed decisions, and obtain committed action from others. After assessing your present communication style, you'll practice shaping engaging, clear, and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across, and steer discussions in the right direction.
What You Will Learn
- Express your ideas completely and succinctly to build rapport
- Optimize conversational dynamics to get results
- Avoid leaving others in "mind-reader" mode
- Use effective business conversation as a coaching and performance tool
- How to come out a winner in any business conversation
Audience
Managers, supervisors, team leaders, and business professionals at all levels who wish to have more effective business conversations
Prerequistes
Course Outline
1. Focused Conversation Skills
- Creating a focused and results-oriented conversation goal
- Achieving clarity by organizing your ideas and remaining focused
- Redirecting conversations that have gone off-track, exiting those that are dragging
- What to include in your business conversations from the listener's perspective
- How to create complete messages that cover all critical information
- Calibrating language to avoid becoming too specific or too abstract
- Integrating confidence and competence into your conversational behavior
2. Engaging Others in Conversation
- Building rapport and establishing open communication
- Listening strategies to gain information and create conversational bridges
- Asking and responding to questions as a way to promote effective business conversations
- Communication insights to help you flex your personal style to others' preferences
- The appropriate role of humor
- Choosing the right verbal and nonverbal language to create consistent, coherent, and targeted messages
- Implications of gender and culture on the dynamics of conversations
- How to avoid creating or showing defensiveness in business conversations
3. Workplace Conversations
- How to successfully approach various types of business conversations
- Tools and strategies to plan and demonstrate a specific conversation type
4. Conversational Style Preferences and Flexing Strategies
- Assessing conversational style preferences, strengths, weaknesses, and flexibility
- Learning to use humor (carefully) in business conversations
- Mastering verbal and nonverbal language skills
5. Action Plan
- How to implement new business conversation skills
Course Labs
