How to Communicate with Diplomacy, Tact, and Credibility

$2,095.00


  • classroom

  • virtual

  • Onsite

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Duration: 4 Days

It takes a special set of skills to hear others clearly and respond appropriately when feeling challenged or overwhelmed. Such skills are also necessary for effective collaborations and diplomatic interactions. In this course, you will gain valuable insights into your communication style and that of others. You will learn to productively receive and transmit information, ideas, thoughts, feelings, and needs.

What You Will Learn

 

  • Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss, and senior management
  • Respond in a professional manner, even when you're out of your comfort zone
  • Strengthen your communication effectiveness with active listening
  • Elicit cooperation and respect by modeling
  • Improve your image through the increased self-awareness you'll gain in this communication skills seminar

Audience

 

Anyone who wants to:

  • Hear others clearly and respond appropriately when feeling challenged, overwhelmed, or on the spot
  • Gain collaboration when presenting new ideas instead of trying to seize control
  • Have thoughtful and diplomatic interactions in difficult situations

Prerequistes

 

Course Outline

 

1. How Diplomacy, Tact, and Credibility Affect How You're Perceived

  • Performance, Image, Exposure (PIE) Model and Perception
  • Unspoken Contracts, Nonverbal Messages, and Decoding Messages
  • Dealing with Passive/Aggressive Behaviors
  • Managing What You Say and How You Say It

2. Communication Style Differences

  • Style Impacts Your Image
  • Reading Others so You can Communicate More Effectively
  • Flexing Your Style to Meet the Situation

3. Effective and Powerful Communication Skills

  • Know-Feel-Do Model of Communication
  • Adjusting Your Communication Style for Generational and Cultural Differences
  • Identifying the Three Vs: Visual, Verbal, and Vocal Components of Communication
  • Identifying Red-Flag Words and Cultural Faux Pas that can Hurt Conversations

4. Better Communication Through Effective Listening Skills

  • Barriers and Obstacles to Effective Listening
  • Using Credibility to Influence Your Audience and Gain Respect
  • Trust and Other Characteristics of Credible People
  • Identifying and Working on Your Own Workplace Communications

Course Labs