UCA v9.0 - Unity Connection Administration

$1,995.00


  • Virtual Classroom

  • Onsite

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Duration: 2 Days

In this course, you will learn the Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. This course presents Cisco Unity Connection with the focused goal of providing you with the necessary skills to perform your day-to-day job functions using the Cisco Unity Connection version 9.0 system.

You will gain a better understanding of the latest Cisco Unity Connection version 9.0 features, including Unified Messaging concepts and implementation, including Single Inbox, Text to Speech, and calendars.

What You Will Learn

 

  • Function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Components required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Version 9.0 features and functions of Unified Messaging, including Single Inbox, Text to Speech, and calendars
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Audience

 

  • Administrators
  • IT support personnel
  • Helpdesk support staff
  • Network engineering staff personnel

Prerequistes

 

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voicemail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Outline

 

1. Cisco Unity Connection

  • Cisco Unity Connection
    • Cisco Unity Connection Integration
    • Active-Active, High-Availability Deployment
    • Digital Networking Deployment Model
  • Navigating Cisco Unity Connection
    • Accessing Cisco Unity Connection
    • Logging into Cisco Unity Connection Applications
    • Serviceability and Connection Serviceability
    • Cisco Unity Connection Administration
    • Ports and Telephony Integration
    • General Configuration
  • Call Handlers, Users, and Call Flow
    • How the System Handles Calls
    • Call Handlers
    • Handlers
      • Function and Purpose
    • Default Call Handler Flow
    • Call Handler Configuration
    • Call Flow
    • Incoming Call Flows
    • Incoming Call Handling Components
    • Call Routing
      • Direct and Fowarded
    • Call Routing
      • Direct
      • Forwarded
    • Configuring Users
    • Implementing Call Routing
      • Direct
      • Forwarded
    • Directory Handlers
    • Configuring Directory Handlers
    • Interview Handlers
    • Configuring Interview Handlers

2. Configuring Users and Contacts

  • Users and Contacts
    • Users
    • Preparing to Configure Users
    • Configuring Authentication Rules
    • Configuring Class of Service
    • Configuring Schedules and HoliDays
    • Configuring User Templates
    • Configuring Users
    • Contacts
    • Configuring Contacts
  • Managing Multiple Users
    • Configuring Multiple Users
    • Importing Users Using AXL
    • Importing Users Using LDAP
    • Importing Users Using Bulk Administration Tool
    • Users

3. Implementing Features

  • Implementing the Dial Plan
    • Dial Plan Components
    • Dial Plan Configuration
  • User Features
    • Integrate vs. Unified Messaging
    • Unified Messaging in v9.0
    • Unified Messaging Configuration
  • Accessing Voice Messaging and User Features
    • Accessing Voice Messaging
    • Phone View/Visual Voicemail
    • Implementing ViewMail for Outlook
    • ViewMail for Outlook 2007
      • Single Inbox
      • IMAP
    • Personal Communications Assistant (PCA)
    • Accessing Voice Messaging Using RSS Feeds
    • Using RSS Feeds
    • Implementing Secure Messaging
  • Managing Distribution Lists
    • System Distribution Lists
    • Private Distribution Lists

4. Using Cisco Unity Connection Applications, Tools, and Reports

  • Designing an Audiotext Application
    • Audiotext Application Design
    • Audiotext Application Configuration
    • Greeting Administrator
    • Greeting Administrator Configuration
  • Using Cisco Unity Connection Tools and Reports
    • Using the Bulk Edit Feature
    • Using Task Management
    • Cisco Unity Connection Reports
  • Using the Disaster Recovery System
    • Disaster Recovery Tool
    • Configuring Backups
    • Performing Restore Operations

Course Labs

 

Lab 1-1: Verify Connectivity and Call Flow

Lab 1-2: Verify and Configure Call Handlers

Lab 1-3: Work with Users and Extensions in Voicemail

Lab 2-1: Prepare to Configure Users and Contacts

Lab 2-2: Manage Users and Contacts

Lab 2-3: Manage Multiple Users

Lab 3-1: Implement the Dial Plan

Lab 3-2: User Features

Lab 3-3: Implement Messaging and User Features

Lab 4-1: Implement an Audiotext Application

Lab 4-2: Use Cisco Unity Connection Tools and Reports