Duration: 5 Days
In this hands-on, administrator-level, extended-hours course, you will get an introduction to Cisco's UC systems and its components, including:
- Cisco Unified Communications Manager (CUCM)
- CUCM Express
- Cisco Unity Connection
- Cisco Unified Presence
You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.
We've extended the hours of this course-to 8:30am - 6:00pm each day-to give you the most complete training experience possible and to ensure you have time to absorb and fully grasp the in-depth content that will be covered.
Our state-of-the art Virtual Cisco UC on UCS Lab environment integrated with Citrix XenDesktop provides an easy, reliable, and high-performance lab experience. XenDesktop delivers a high definition user experience to students anywhere. With XenDesktop, students are provided with a reliable connection to their virtual desktops with no single point of failure. Students will be able to work at their local endpoint devices while accessing virtual desktops provided by XenDesktop to perform labs. The student experience is equivalent to that of a local Windows desktop.
What You Will Learn
- Components and characteristics of a Cisco UC solution
- Call flows and call legs
- Configure endpoints
- Implement and configure end users
- Configure and enable telephony and mobility features
- Configure end-user voice mailboxes and options
- Configure Cisco Unified Presence
- Configure and generate CUCM reports
- Run and analyze Call Detail Records reports
- Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
- Using the Cisco Real-Time Monitoring Tool (RTMT)
- Monitoring voice mail usage in Cisco Unity Connection
- Configuring Disaster Recovery System
Audience
- Network administrators and network engineers
- CCNA Voice candidates
- Telephony and voice system engineers
Prerequistes
- Basic knowledge of CUCM, Unity Connection, and router administrative tasks
- CCNA or equivalent knowledge
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Content covered in ICND1
Course Outline
1. Cisco UC Solutions
- Components
- Characteristics
2. Administrator and End-User Interfaces
3. Call Flows in CUCM and CUCM Express
- Call Flows and Call Legs
- Configuration Components Impacting Call Flows in Cisco UC Manager
- Configuration Components Impacting Call Flows in CUCM Express
4. Endpoint and End-User Administration
- Characteristics
- Configuration Requirements
- Implementation Options
5. Enabling End-User Telephony and Mobility Features
6. Unity Connection and Unified Presence
- End-User and Voice Mailbox Characteristics and Configuration Requirements
- End-User and Voice Mailbox Implementation Options
- Enabling Cisco Unified Presence
7. Cisco UC Solutions Maintenance
- Providing End-User Support
- CUCM Reports
- CUCM CDR Analysis and Reporting Tool Reports
- Cisco Unified Real-Time Monitoring Tool
- Monitoring Voice Mail in Cisco Unity Connection
- Disaster Recovery System
Course Labs
Lab 1: Topology and Deployment
Lab 2: Exploring Administrator Interfaces
Lab 3: Exclusive - Load CUCM Administrative Configuration
Lab 4: Exploring End-User Interfaces
Lab 5: Enhanced - Exploring Call Flows in CUCM
Lab 6: Exploring Call Flows in CUCM Express
Lab 7: Enhanced - Implementing Endpoints
Lab 8: Implementing End Users
Lab 9: Enhanced - Enabling Telephony Features
Lab 10: Enabling Mobility Features
Lab 11: Exclusive - Configuring Unity Connection for Integration
Lab 12: Exclusive - Configuring CUCM for Integration with Unity Connection
Lab 13: Implementing End Users and Mailboxes
Lab 14: Exclusive - CUCM Configuration for CUPS Integration
Lab 15: Exclusive - CUPS Configuration for CUCM Integration
Lab 16: Enhanced - Configuring CUPC Clients for Presence and Desk Phone Control
Lab 17: Providing End-User Support
Lab 18: Enhanced - Generating CUCM Reports
Lab 19: Generating CUCM CAR Tool Reports
Lab 20: Monitoring the System with Cisco Unified RTMT
Lab 21: Monitoring Usage of Cisco Unity Connection
Lab 22: Backing Up and Restoring CUCM
