Duration: 2 Days
Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
This course replaces DUIC 1.1 - Deploying Cisco Unified Intelligence Center. If you intend to take CUICAU, you do not need to take this course. CUICAU includes the content from CUICEU.
What You Will Learn
- Comprehensive overview of Cisco Unified Intelligence Center
- Reporting concepts, capabilities, and features of Cisco Unified Intelligence Center reports
- Modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts)
- Create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources
- Install, administer, and provide security for the Cisco Unified Intelligence Center solution
Audience
- Cisco technical customers (IT, telephony members, etc.)
- Cisco technology partners
- Cisco employees
Prerequistes
Course Outline
1. Cisco Unified Intelligence Center Overview
- Introducing CUIC
- CUIC Primary Goal
- CUIC Deployment Models
- High-Level Architecture
- Personalizing Reports
- Operation, Administration, Maintenance, and Provisioning
- Using CUIC
- Working with Stock Reports
- Dashboards
2. Cisco Unified Intelligence Center Administration and Security
- Managing Users and Security in CUIC
- Security Model: Authentication
- User Security
- Predefined CUIC Objects
- Permissions for Objects
- Adding a User
- Adding a User Group
- Log In the New Users
- Security Use Cases
- Best Practices for User Security
3. Cisco Unified Intelligence Center Reports
- Running CUIC Reports
- Real-Time vs. Historical Reports
- Stock Reporting Templates: Unified Contact Center Enterprise (CCE)
- Cisco Unified Intelligence Center Deployed with Unified CCE
- Setting Up Unified CCE as a Data Source
- Running a Unified CCE Stock Report
- Available Stock Reports: Unified Customer Voice Portal (CVP)
- Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
- Unified CVP Stock Report output
- Using Permalinks
- Permalinks
- Reporting Permalinks
- Dashboard Permalinks
- Modifying CUIC Stock Reports
- Modifying Reports
- Creating a Copy of a Stock Report
- Modifying the New Report
4. Cisco Unified Intelligence Center Custom Reporting
- Creating a New CUIC Report
- Knowing Your Data Source
- Reporting in a Multichannel Environment
- Creating a New Report
- Creating a Dashboard
5. Cisco Unified Intelligence Center Installation, Administration, and Security
- Installing CUIC
- Before You Install CUIC
- Installation Process
- Logging into CUIC
- Applying the License File
- Defining a New Member Node
- CUIC Administration
- Administration User Management
- Managing Devices
- Control Center
- Report Scheduler E-Mail Settings
- Cisco Unified CCE User Integration
- Using Value Lists and Collections
- What Are Value Lists and Collections?
- Associating a Value List with a Report: Database Query
- Cisco Unified Intelligence Center Query Types
- Associate a Value List with a Report: Anonymous Block or Stored Procedure
- Creating a Collection
- Collection Types
- Management and Security
6. Cisco Unified Intelligence Center Custom Reporting
- Cisco Unified CCE Key Concepts
- WebView vs. Unified Intelligence Center
- Characteristics of Unified CCE Data
- Why Report Data Can Differ
- Importance of Configuration and Scripting
- Using Report Definitions
- Report Definitions and Reports
- Creating a Report Definition
- Creating a Report Definition and Report
- Creating New Data Sources
- Call Detail Record Searches
- Call detail records
- Importing a report
- Exporting a report
Course Labs
Lab 2-1: Manage Users and Security in CUIC
Lab 3-1: Run a Stock Report
Lab 3-3: Create Permalinks
Lab 3-4: Modify a Stock Report
Lab 4-1: Create a New Report
Lab 5-1: Verify Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 5-3: Create Value Lists and Collections
Lab 6-2: Create a Simple Report Definition and a custom report
Lab 6-3: Search Call Detail Records
