TP403G: IBM Endpoint Manager 9 Platform Fundamentals

IBM Endpoint Manager combines endpoint and security management into a single solution that enables your team to see and manage physical and virtual endpoints. Rapidly re-mediate, protect, and report on endpoints in real-time by automating time-intensive tasks across complex networks, controlling costs, reducing risk, and supporting compliance. This course will present basic and intermediate level knowledge to help users in administrator and operator roles of the product to develop the foundation knowledge they need to successfully leverage this product in their managed environments.

What You Will Learn

• Discuss architecture and component configuration
• Perform daily operations to support managed environment
• Leverage patch management techniques
• Manage platform licensing and content relevant to managed environment
• Manage platform security and administrators
• Report on managed environment
• Perform basic troubleshooting

Audience

This basic course is for individuals who are new to the Endpoint Manager platform (inclusive of ITEM, TEM, and BigFix).

Prerequistes

You should have:

• basic Microsoft Windows and VMWare skills

Course Outline

Product introduction

• IBM Endpoint Manager

Architecture

• Logical and common
• Windows and SQL Server
• RHEL and DB2
• Mailboxing

Operations

• Console navigation
• Workflow
• Actions
• Groups and baselines
• Console preferences and filters
• Analyses and settings
• Dashboards and Web Reports

Patch management

• Overview
• Patching Windows systems
• Patching other platforms
• Advanced topics
• Reporting and metrics

Site management

• Product licensing
• Content sites
• Site governance

Operator administration

• Console and content security
• Server and console communications
• Managing operator accounts

Configuration

• Server configuration
• Relay configuration
• Client configuration

Troubleshooting

• Resources and logs
• Use case scenarios

Course Labs