Duration: 4 Days
In this course, you will learn specific techniques for enhancing your ability to manage diverse teams and customers. You will learn how to command and demonstrate greater respect and establish positive global relationships that can help you accomplish all your goals.
What You Will Learn
- Increase your confidence as
a leader when working globally
- Develop an ability to adapt to a variety of cultural situations
- Avoid unintentionally offending others
- Utilize a model and assessment to make culture-appropriate decisions
- Use a cultural intelligence framework to understand core differences
- Build partnerships and leverage the diversity of multicultural teams
- Collaborate effectively with diverse teams in your current leadership role
- Work across vertical, horizontal, stakeholder, demographic, and geographic
boundaries
Audience
Managers, team leaders, senior managers, project managers and other professionals who are in global leadership roles
Prerequistes
Course Outline
1. Introduction to Global Leadership
- Recognizing how global and domestic leadership differ
- Universally acceptable and unacceptable traits
- Exploring culturally contingent traits
- Understanding CQ (Cultural Intelligence)
2.
Leveraging Collaboration as a Global Leader and Building Partnerships and
Alliances
- Implementing
global leadership techniques for fostering global collaboration
- Analyzing professional networks
- Developing a plan to increase network effectiveness
3.
Communicating Across Boundaries
- Assessing what drives miscommunications in cross-culture work
- Implementing ways to improve cross-cultural communications
- Discussing the role of technology in cross-cultural communications
- Developing a global communications plan
4. Managing
Conflict as a Global Leader
- Understanding conflict style and its connection to the culture of an individual
- Techniques for avoiding
conflicts through improved communication
- Utilizing a seven-step process for managing conflict
5.
Stress and life balance challenges that global leaders face
- Recognizing emotional reactions that create stress and changing them
- Tips for optimizing balance
- Knowing a leader's role in modeling life balance and stress management tools
- Action planning for the future
Course Labs
